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Terms and Conditions

 

Effective Date: 16 February 2026

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These Terms & Conditions (“Terms”) govern your use of the website and services provided by The Riverside Dietitians (“we”, “us”, “our”).

By accessing our website or booking our services, you agree to comply with these Terms and all applicable laws and regulations. If you do not agree, you must not use our website or services.

We reserve the right to update these Terms at any time. Updates take effect immediately upon publication on this page.

1. Use of Website

By using our website, you agree that you will not:

  • Copy, modify, distribute, or reproduce website content without permission

  • Reverse engineer or attempt to extract source code

  • Remove copyright or proprietary notices

  • Use the website to transmit unlawful, fraudulent, harmful, or obscene material

  • Send spam or unauthorised advertising

  • Attempt to gain unauthorised access to our systems

  • Collect user data without consent

  • Infringe the rights of others

2. Intellectual Property

All website content, branding, materials, downloads, and resources are owned by or licensed to The Riverside Dietitians and protected under UK intellectual property law.

You are granted a limited, non-transferable licence to access materials for personal, non-commercial use only.

This licence terminates automatically if you breach these Terms.

3. Booking, Registration & Payments

Account Responsibility

If you create an account or book online, you must provide accurate information and maintain the confidentiality of your login details. You are responsible for activity under your account.

If you suspect unauthorised use, contact us immediately.

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Payments

Payments are processed securely through third-party providers such as Stripe or PayPal. We do not store your financial information.

Failure to complete payment may result in cancellation of your booking.

You are responsible for any applicable taxes in your jurisdiction.

4. Client Responsibilities

By using our services, you agree to:

Provide Accurate Health Information

You must disclose all relevant medical history, medications, allergies, and dietary restrictions.

We are not responsible for adverse effects resulting from incomplete or inaccurate information.

Follow Advice Responsibly

Our services are advisory in nature. You are responsible for implementing recommendations.

If you experience adverse symptoms, discontinue recommendations and seek medical advice.

Under-18 Clients

Clients under 18 must attend consultations with a parent, guardian, or legal carer. We do not provide unsupervised services to minors.

5. Health & Medical Disclaimer

The Riverside Dietitians provides professional nutrition advice delivered by qualified dietitians.

Our services:

  • Do not replace medical diagnosis or treatment

  • Do not substitute for care from your GP, consultant, or emergency provider

Clients with complex medical conditions, pregnancy, or significant health concerns should consult their doctor alongside our support.

You accept responsibility for your healthcare decisions.

6. Website Information

Content on our website is for general informational purposes only and is not exhaustive or definitive medical advice.

We do not guarantee the accuracy or completeness of website content and may update or correct information at any time without notice.

You are responsible for verifying information before acting upon it.

7. Third-Party Links & Tools

Our website may include third-party tools or links.

We do not control or endorse third-party websites and are not responsible for their content, policies, or performance.

Use of third-party services is at your own risk.

8. Session Expiry & Booking Policy

Where services are purchased as part of a package:

  • Sessions must be used within 6 months of the first appointment

  • Appointments may be scheduled in advance at the time of booking

  • Rescheduling is subject to our Cancellation Policy

We may offer reasonable flexibility in exceptional medical circumstances.

9. Liability

To the fullest extent permitted by UK law:

Our website and services are provided “as is” without warranties of any kind.

We are not liable for indirect or consequential losses including:

  • Loss of income

  • Loss of business

  • Loss of data

  • Loss of reputation

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot legally be excluded

10. Indemnity

You agree to indemnify and hold harmless The Riverside Dietitians from claims arising from:

  • Your breach of these Terms

  • Misuse of our services

  • Violation of third-party rights

11. Termination

We reserve the right to suspend or terminate access to our services if you breach these Terms.

12. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters

  • Internet disruption

  • Illness or pandemics

  • Government restrictions

Where possible, we will offer rescheduling or refunds at our discretion.

13. Dispute Resolution

If you have a concern, please contact us first to seek resolution.

Both parties agree to attempt informal resolution before pursuing legal action.

If unresolved, disputes may proceed to mediation or arbitration in the United Kingdom in accordance with UK law.

14. Governing Law

These Terms are governed by the laws of the United Kingdom.

You submit to the exclusive jurisdiction of the UK courts.

15. Severability

If any provision of these Terms is found unenforceable, the remainder shall remain valid.

16. Entire Agreement

These Terms, together with our:

  • Privacy Policy

  • Cookie Policy

  • Refund Policy

  • Acceptable Use Policy

constitute the entire agreement between you and The Riverside Dietitians.

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© 2026 The Riverside Dietitians

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