Privacy Policy
Effective Date: 16 February 2026
The Riverside Dietitians (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
The Riverside Dietitians provides professional nutrition and dietetic services in the United Kingdom. If you have any questions about this policy or how your data is handled, you can contact us at:
Email: sophie@TheRiversideDietitians.com
Address: Lowes Farmhouse, Riverside, Stoke Bardolph, Nottinghamshire, NG14 5HW
We are the “Data Controller” of the personal data you provide to us.
2. What Information We Collect
We may collect and process the following categories of personal data:
Personal Information
Name
Email address
Telephone number
Postal address
Health Information (Special Category Data)
Medical history
Diagnoses
Medications
Allergies
Test results
Dietary history
Lifestyle information
This information is necessary to provide safe and appropriate dietetic care.
Technical Data
IP address
Browser type
Device information
Website usage data (via cookies)
Payment Information
Payments are processed securely through third-party providers (e.g., Stripe or PayPal).We do not store full card details.
3. How We Use Your Information
We use your data to:
Provide dietetic consultations and personalised advice
Manage bookings and appointments
Process payments
Communicate with you about services
Send administrative information
Comply with legal and regulatory obligations
Improve our website and services
We will never sell your personal data.
4. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contractual Necessity
To deliver services you have requested.
Legal Obligation
To comply with healthcare and tax regulations.
Legitimate Interests
To operate and improve our business services.
Explicit Consent (for Health Data)
We process health information only with your explicit consent, which you provide when booking or completing intake forms. You may withdraw consent at any time, though this may affect our ability to provide services.
5. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your data, including:
Secure digital systems
Password-protected accounts
Encrypted platforms where available
Restricted access to confidential record
We retain client records in line with professional healthcare guidance (typically 7 years for adults, longer for children where required).
When data is no longer required, it is securely deleted or destroyed.
6. Sharing Your Information
We may share your data with:
Secure payment providers (e.g., Stripe, PayPal)
Booking platforms (if applicable)
Secure cloud storage providers
Your GP or healthcare team (only with your consent, unless legally required)
We do not sell or rent personal data to third parties.
7. International Data Transfers
Some third-party providers may store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses.
8. Cookies
Our website may use cookies to:
Improve user experience
Analyse website traffi
cSupport website functionality
You can manage cookie preferences through your browser settings.
For more information, please see our Cookie Policy.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing
Request data portability
Withdraw consent at any time
To exercise these rights, contact us at sophie@theriversidedietitians.com
We may request verification of identity before processing requests.
10. Complaints
If you are unhappy with how we handle your data, please contact us first.
You also have the right to lodge a complaint with:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Telephone: 0303 123 111311.
Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Your continued use of our services after updates constitutes acceptance of the revised policy,
© 2026 The Riverside Dietitians